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A Tribute to Former ITSM Coworkers…Again

It’s been a while since I’ve written a post, and honestly, it’s because life as a consultant in the ITSM world keeps me damn busy.  Alas, it’s that time again where I’m switching employers....

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It’s Not You Outlook, It’s M….Wait, It Is You….

Dearest Microsoft Outlook,   We’ve been together since, wow…it’s been so long I almost can’t remember…at least since the year 2000, when I began my first IT job at Chemical Abstracts.  Ok, so we did...

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Celebrating Passover with Fifty Shades of the The Phoenix Project

****** Non-Spoiler Alert ****** If you’re reading The Phoenix Project and are sitting on the edge of your seat, just waiting to know the outcome, then…feel free to keep reading this post.  This is a...

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Don’t Focus on the Final Product – Focus on Your Delivery

I can’t even recall how many times I’ve been in this situation:  A new release goes out and several new features aren’t working properly.  Worse yet, existing functionality is now compromised.  This...

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SysAdmins Guide to Winning Money

It’s been a while since I’ve posted on my own blog, and while I’ve been busy writing drafts of several ideas, things have been busy and I never seem to be able to finish my posts.  But with SysAdmin...

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If Chuck Norris Worked as a ServiceNow Admin

A few years ago I had written this list up. It may have been around 2012. Unfortunately, I think it went the way of the old ServiceNow community from yesteryear (you know, when it was Service-Now)....

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